Complaints Handling Awareness
Course level : Intermediate


This course has been designed to ensure that you understand complaints handling and are aware of these main points covered:

  • Explain the nature of complaints
  • List and describe the different types of complaints
  • List different complainers and how to communicate with them
  • Describe ways to resolve complaints using the LAST sequence
  • Explain the process for documenting complaints and giving feedback
  • Describe ways to build customer loyalty through effective complaint handling